Question 1

What is LuzTrip?

Accepted Answer

LuzTrip is a travel booking platform in West Africa. We offer bus booking, hotels, tours and car rentals in Togo, Ghana, Benin and across the ECOWAS region.

Question 2

How do I book a bus ticket?

Accepted Answer

Select your departure and arrival city, choose your date, select an available trip and proceed to payment via mobile money (Moov Money, Mixx by Yas) or bank card.

Question 3

What payment methods do you accept?

Accepted Answer

We accept Moov Money, Mixx by Yas, Visa and MasterCard bank cards, bank transfers and PayPal for international customers.

Question 4

Is my payment secure?

Accepted Answer

Absolutely. All payments are processed through SEMOA, a BCEAO-approved provider. Your banking details are encrypted and never stored on our servers.

Question 5

What is the cancellation policy?

Accepted Answer

Cancellation more than 7 days before departure: 90% refund. Between 3 and 7 days: 50% refund. Less than 3 days: no refund. Service fees are non-refundable.

Question 6

How do I book a hotel?

Accepted Answer

Search your destination in the Hotels section, select your stay dates, choose the property and room type that suit you, then proceed with the booking.

Question 7

What types of vehicles are available?

Accepted Answer

We offer economy cars, sedans, SUVs, minivans and luxury vehicles. A driver option is available for all vehicles.

Question 8

How is my personal data protected?

Accepted Answer

We use SSL encryption for all communications, your data is stored on secure servers and we never share your information with third parties without your consent.

Frequently Asked Questions

General

Bookings

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Hotels

Car Rental

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